# Professional service providers

Small offices that bill by the hour: phones, file access, and helpdesk that keeps the whole staff working.

## The problems we hear first

- Billable hours stop when the file server or the phones do.
- Staff work from home half the week and access is inconsistent.
- The phone system is old, expensive, and nobody knows how to change the greeting.
- Client confidentiality obligations were never actually implemented.

## What we typically deploy

- **Helpdesk for every seat.** Unlimited remote support so partners are not troubleshooting for the office.
- **Cloud phone.** VoIP with auto-attendants and call reporting your office manager can change herself.
- **Secure file access.** Cloud or hybrid file access that works the same at home and at the office.
- **Confidentiality controls.** Encryption, retention, and access limits that match what you promised clients.

## Where clients here usually start

Usually managed IT and phones together, since both hurt when they break. Lead service: [Managed IT & Cybersecurity](https://lnxinc.com/services/managed-it/).

## Common questions

**Can we replace our phone system and keep our numbers?** Yes. Numbers port over, and we schedule the cut so nothing rings into a dead line.

**Can staff reach files the same way from home and the office?** Yes. Cloud or hybrid file access that works the same in both places, with access limits that match what you promised clients.

**Is helpdesk unlimited?** Remote helpdesk covers every seat, so partners are not troubleshooting for the office.

Contact: https://lnxinc.com/contact/ or 833-569-5690.